The Elara Sunset Dress

As we aim to process all orders quickly, changes or cancellations must be requested within 12 hours of placing your order.
After this time, we cannot guarantee that such requests can be fulfilled.
If your order has already been delivered, you may return it for a full refund, subject to our return policy.

Orders are processed and shipped from our warehouse.
Please note that during holidays or sale periods, processing may take slightly longer.
We process orders Monday to Friday, and processing time is usually 1–3 business days. Orders are shipped on the next business day after processing.

📌 Please note: Orders are not processed or shipped on weekends.

The average delivery time is 5–10 business days, as our products are shipped directly from our supplier.
This allows us to reduce costs and offer our products at competitive prices, without charging shipping fees.

In 99% of cases, orders are delivered within the expected delivery window.
However, delays may occur due to logistics or customs clearance.
Please check the status of your delivery using your Track & Trace code.
If your order has not arrived 3 days after the expected delivery date, please contact us atinfo@rose-melbourne.com.

All prices listed on our website include VAT and are displayed in AUD.
Depending on your country of delivery, import duties or taxes may apply upon delivery. These charges are determined by your local customs office and are your responsibility.

We are not liable for any customs delays.
For more information, please contact your local customs authority.