Exchanges and Returns

Exchanges and Returns

If you received the wrong items or the items are too small, please email us at info@rose-melbourne.com to discuss the issue further.

If you are not satisfied with the items you received, you may return them within 30 days of delivery, provided they are in original and saleable condition.

Once returned and approved, you will be eligible for a full refund, excluding return shipping costs.
We are unable to refund or exchange any items that appear used, opened, or not in their original condition.

Return Conditions and Guidelines

  • All returned items must be unused, unopened, and in their original packaging.

  • Customers are responsible for the cost of return shipping.

  • Please ensure items are securely packaged to avoid damage during transit.

  • We strongly recommend using a trackable and insured shipping service, as we cannot be held responsible for returns that are lost or damaged in transit.

  • All returns must be pre-approved via our return form. Unapproved returns may not be processed.

Easy Returns in 3 Simple Steps

Step 1:
Request return instructions via our contact form.
Please include your order number, email address, and reason for return.

Step 2:
Send the items to the provided return address.
Make sure your package includes a Track & Trace number. As the sender, you are responsible for the parcel until it arrives. We want to avoid any misunderstandings.

Step 3:
Receive your refund to your bank account.
Once we’ve received and approved your return, we will process your refund within 10 business days to your original payment method.

Questions or Concerns?

Feel free to contact us at info@rose-melbourne.com if you have any questions or need assistance.

OUR JOURNEY

Rose Melbourne was founded from a passion for timeless style and a vision to create elegant, versatile wardrobe essentials that reflect modern values and conscious living.

With experience in the Australian fashion industry, our founders saw the need for sustainable women’s clothing that blends contemporary design with classic sophistication.

Rose Melbourne is a destination for high-quality, ethically made pieces that empower women to express their individuality and dress with confidence and purpose.

our colleciton

At Rose Melbourne, quality and sustainability are at the heart of everything we create. As a Melbourne-based label, we work with trusted ethical suppliers who share our commitment to premium women’s clothing and responsible production.

Our collection is made for the modern, style-conscious woman — offering timeless pieces that combine contemporary design with effortless comfort. From elevated daywear to refined evening styles, every garment is designed to make you feel confident, elegant, and chic.

Whether you’re looking for tailored blouses, sustainable tops, or versatile wardrobe essentials, Rose Melbourne blends refined craftsmanship with lasting quality. Stylish, sustainable fashion — made with passion, inspired by you.